General Purchase Conditions / Winter

The present terms and conditions of sale (hereinafter the “Terms and Conditions of Sale”) govern the relationship between Pralognan - Domaine de Montagne (hereinafter “PDM”), which operates the ski lifts of the Pralognan-la-Vanoise ski area, and any consumer (hereinafter the “Customer”) who:

  • Purchases from PDM a transport ticket (hereinafter the “Transport Ticket”) allowing the use of one or more ski lifts operated by PDM; or

  • Orders an activity (hereinafter the “Activity”) marketed by PDM; or

  • Subscribes to insurance (hereinafter the “Insurance”) offered by PDM.

By purchasing a Transport Ticket, ordering an Activity, or subscribing to Insurance, the Customer unreservedly accepts the Terms and Conditions of Sale.

ARTICLE 1. INFORMATION RELATING TO PDM

PDM is a French simplified joint-stock company (SAS) with share capital of €1,000,000.00, registered with the Chambéry Trade and Companies Register under number 989 823 653, and whose EU VAT number is: FR 77 989 823 653.

Its contact details are as follows:

  • Registered office address: 137 rue François Guise, 73000 Chambéry, France;

  • Tel.: +33 (0)4 79 08 70 07;

  • Email: contact@skipass-pralognan.com

PDM is insured by ALLIANZ IARD, 1 cours Michelet CS 30051 – 92076 PARIS LA DÉFENSE cedex, France).

She is in the process of registering to become an insurance intermediary agent.

ARTICLE 2. TRANSPORT TICKETS, ACTIVITIES AND INSURANCE

The list of Transport Tickets, Activities and Insurance, their characteristics and the conditions for benefiting from them are presented at PDM points of sale (hereinafter the “Points of Sale”), near or on the ticket machines operated by PDM (hereinafter the “Machines”), on the website https://skipass.pralognan.com/ (hereinafter the “Website”) as well as on the “Pralognan” app (hereinafter the “App”). The characteristics of the Insurance can also be consulted on the website https://www.carreneige.com.

Transport Tickets, Activities and Insurance are only valid for all or part of the season for which they were ordered.

Unless otherwise stated, Transport Tickets with a duration of more than one day are valid for consecutive days. The purchase of any one-day extension is possible for any package of three or more consecutive days. Transport Tickets with a duration of several hours are valid for consecutive hours from the first passage of the user through an access gate to the ski lifts operated by PDM. If, when the ski lifts close, the credit of hours has not been used up, it will not be refunded or credited to another day.

Activities can only be ordered for a specific date. If participation in an Activity requires access to a ski lift operated by PDM, the Customer must ensure that they have the Transport Ticket allowing such access and, if necessary, purchase this Transport Ticket in addition to paying the price of the Activity.

Insurance is offered only as a complement to Transport Tickets. Insurance may be taken out when purchasing the Transport Ticket or at any time during the validity period of a Transport Ticket. If subscription occurs after the purchase of the Transport Ticket, this subscription can only be done at the Points of Sale. It is therefore not possible to subscribe to Insurance on the Website or on a Machine after purchasing the Transport Ticket. Moreover, insurance coverage only takes effect from the time of subscription and does not have retroactive effect.

ARTICLE 3. POINTS OF SALE

Tickets can be purchased at Points of Sale and, for selected items, on the Website, the App, and at Ticket Vending Machines.

Activities can be ordered at Points of Sale, the Website, or at Ticket Vending Machines and the Mobile App.

Insurance can be purchased at Points of Sale, on the Website, and at Ticket Vending Machines.

Some offers may be presented exclusively at Points of Sale, on the Website, the Mobile App, or at Ticket Vending Machines.

ARTICLE 4. ORDERING ON THE WEBSITE, THE APP OR A MACHINE

The Customer may not purchase more than 9 Transport Tickets per order on the Website, at a Machine, or on the App.

When placing an order on the Website, from the App or at a Machine, the Customer:

  1. Selects the Transport Ticket(s) and, where applicable, the Insurance(s) they wish to order;

  2. Checks their order, modifies it if necessary, then confirms it;

  3. Creates a personal account if they do not already have one;

  4. Enters their login details to access their personal account;

  5. Chooses the method of delivery of the Transport Tickets;

  6. Accepts the Terms and Conditions of Sale and the conditions of use of the Transport Tickets;

  7. Pays for their order.

If an order placed on the Website is not finalized within thirty minutes following the display of the product offer, the selected products are automatically removed from the Customer’s basket. However, the products will continue to appear in the basket, even though they have been removed, until the Website page the Customer is on has been refreshed. PDM therefore does not guarantee the availability or the price of the products appearing in the basket beyond the time limit mentioned above.

The sale is concluded subject to payment, at the time of the order, of the full price or, if the Customer has opted for payment in several instalments, of the first instalment. Furthermore, if an offer of Transport Tickets or tickets granting access to an Activity is valid until a specified date and time, the sale is concluded provided that payment is finalized no later than that date and time.

ARTICLE 5. PHOTOGRAPH

When purchasing a Transport Ticket valid every day of the season, the Customer must provide a photograph of the user of this Transport Ticket. It must be a recent ID-style photo, front-facing, without tinted glasses or head covering. The photo is taken at the Point of Sale at the time of purchase of the Transport Ticket.

ARTICLE 6. PRICE

The prices of Transport Tickets, Activities and Insurance are available at the Points of Sale, on the Website, the App and on the Machines.

Prices are expressed in euros and inclusive of all taxes. They may be modified during the season in the event of changes to these taxes.

Unless otherwise stated, the price of an Activity does not include the price of the Transport Ticket necessary, where applicable, to participate in this Activity.

Price reductions are applied based on the public price schedule. They cannot be combined with any other discount.

If the Customer wishes to benefit from a reduced rate or a free pass, they must present, when purchasing the Transport Ticket or ordering the Activity at the Points of Sale, an original document proving that the user of the Transport Ticket or the person registered for the Activity meets the conditions to benefit from this reduced rate or this free pass on the effective date of the Transport Ticket or at the start of the Activity. The user or the registered person must be able to present this document at any time during the validity period of the Transport Ticket or during the Activity, whether the Transport Ticket was purchased or the Activity was paid for at the Points of Sale, on the Website or on the Machines.

No price reduction or free pass will be granted after the purchase of a Transport Ticket or payment of the price of an Activity.

Unless otherwise indicated, the price of Activities does not include the provision of the equipment necessary to participate in these Activities.

ARTICLE 7. PAYMENT

7.1 Currency

Payment for Transport Tickets, Activities and Insurance must be made in euros. Any bank charges and exchange fees are payable by the Customer.

By way of exception, the Customer may pay at the Points of Sale in a currency other than the euro by using the DCC (Dynamic Currency Conversion) service.

7.2 Means of payment

Accepted means of payment are:

  • At the Points of Sale: bank cards (Carte Bleue, Visa, Mastercard, American Express), cash within legal limits, printed holiday vouchers (ANCV “Classic” holiday vouchers) that are valid, Google Pay, Apple Pay;

  • On the Website: bank cards (Carte Bleue, Visa, Mastercard, American Express), digital ANCV holiday vouchers (Connect holiday vouchers) but not at a point of sale, credit notes issued by PDM and valid, Google Pay, Apple Pay;

  • On the App: Bank card, Google Pay, Apple Pay

  • On the Machines: bank cards (Carte Bleue, Visa, Mastercard, American Express), credit notes issued by PDM and valid.

Contactless bank card payment is possible at the Points of Sale and on the Machines.

Change is not given on holiday vouchers or gift vouchers.

Payment using several means of payment is only possible when purchasing at the Points of Sale or on the Website.

PDM accepts no liability in the event of the temporary unavailability of a means of payment due to a technical problem.

ARTICLE 8. ORDER RECEIPT

A proof of sale (hereinafter the “Order Receipt”) is issued to the Customer when purchasing one or more Transport Tickets or paying the price of one or more Activities.

For a purchase on the Website or on the App, this is the order confirmation email.

In the event of purchase at a Point of Sale, the Customer may refuse to receive the Order Receipt by email. A printed Order Receipt will then be given to them.

In the event of purchase at a Machine, the Customer may choose either to receive by email the order confirmation message, which constitutes the Order Receipt, or to obtain an Order Receipt issued by the Machine.

This Order Receipt will be necessary for the Customer in the event of an inspection, to make a request for compensation or replacement, for example. The Customer is therefore invited to keep it for the entire validity period of the corresponding Transport Ticket or Activity or, if they submit a compensation request to PDM, until the processing of their request is completed.

ARTICLE 9. ISSUANCE OF TRANSPORT TICKETS

Each Transport Ticket is issued in the form of a magnetic card.

This card is provided free of charge when purchasing the Transport Ticket.

If the Customer has purchased a Transport Ticket or a ticket granting access to an Activity at a Point of Sale, the card is issued immediately at the Point of Sale.

In the event of purchase of a Transport Ticket on the Website or on the App (except in the case of reloading as provided for in Article 10):

  • If the Transport Ticket is valid every day of the season, the Customer must collect the card at a Point of Sale, at least seventy-two hours after confirmation of the order. To do this, they must bring the order confirmation and an identity document;

  • If the Transport Ticket is valid for part of the season, the Customer must collect this card from a Machine (using the QR code in the order confirmation email) or from a Point of Sale (using the order number in the order confirmation email).

If the Customer has purchased a Transport Ticket at a Machine, the card is issued immediately by the Machine.

The Customer is invited to check, as soon as the Transport Ticket or the ticket granting access to an Activity is issued, that the ticket conforms to their order.

ARTICLE 10. RELOADING OF TRANSPORT TICKETS

The magnetic card on which a Transport Ticket is encoded can be reloaded one or more times. A new Transport Ticket may thus be encoded on this card.

Reloading can be carried out at the Points of Sale, on the Website, on the App or on the Machines.

ARTICLE 11. MODIFICATION OR CANCELLATION OF AN ORDER

The Customer may obtain, free of charge, the modification or cancellation of an order if the following conditions are met:

  • The order was placed on the Website;

  • In the case of a request for modification, it relates exclusively to a change in the validity date of the Transport Ticket purchased, or a change in the card on which the Transport Ticket is encoded. The change in validity date must not result in a change to the duration of validity of the Transport Ticket, or in postponing the validity of the Transport Ticket to a season other than the one for which the initial Transport Ticket was purchased;

  • The request for modification or cancellation must reach PDM no later than the day before at noon (12h) the first day of validity of the Transport Ticket;

  • The Transport Ticket has not been used, even partially, including after the request for modification or cancellation has been sent.

  • Did not benefit from a preferential rate or promotional offer.

For a modification, the Customer must send their request by email to the following address: contact@skipass-pralognan.com. They must include in their email the reference number of their order, indicated in the order confirmation email they received.

Cancellation of an order paid by Carte Bleue, Visa or Mastercard must be carried out by the Customer by sending an email to: contact@skipass-pralognan.com

In the event of cancellation of an order, the Transport Ticket and, where applicable, the associated Insurance, are cancelled. The total price of the order is credited to the bank card used for the order. This credit is made within fifteen days following receipt of the Customer’s request. As the refund is based on the euro price of the order, any exchange rate variations between the date of the order and the date of its refund are borne by the Customer. If the Customer wishes to obtain a new Transport Ticket, they must make a new purchase under the terms provided by the Terms and Conditions of Sale. They may use the same magnetic card as the one on which the cancelled Transport Ticket was encoded.

ARTICLE 12. COMPENSATION

The Customer, the user of a Transport Ticket, the person registered for an Activity or the beneficiary of Insurance cannot benefit from any total or partial refund or exchange of the Transport Ticket, the Activity or the Insurance, nor from any extension or postponement of their validity, even if the impossibility of using the Transport Ticket or the ticket granting access to the Activity results from weather or snow conditions.

By way of exception, the Customer may obtain a refund or postponement of a Transport Ticket or an Activity under the conditions set out in Article 11, and benefit from compensation in the cases detailed below.

No compensation is granted before the end of the validity period of the Transport Ticket or the end of the Activity. Compensation is provided within four months following receipt of the Customer’s request and all the documents necessary to process this request.

Only Transport Tickets purchased and paid for directly at PDM's Points of Sale, on the Website, the App or a Machine may give rise to direct compensation by PDM.

No compensation is granted to a Customer who has purchased a Transport Ticket or ordered an Activity from any person other than PDM. In this case, the Customer must contact the person from whom they purchased the Transport Ticket or ordered the Activity.

In the event of a refund of an order, as this refund is based on the euro price of the order, any exchange rate variations between the date of the order and the date of its refund are borne by the Customer. The Customer cannot claim any sum or service exceeding the chosen compensation.

12.1. Interruption of operation of the ski lifts for health reasons by decision of the public authorities

In the event of closure for health reasons, by decision of the public authorities, of all ski lifts operated by PDM for one or more whole days, the Customer may request a refund of the Transport Ticket purchased from PDM, or of the Activity ordered from PDM (provided that the Activity requires access to the ski lifts).

The amount refunded is calculated pro rata to the days of closure under the administrative decision during the period of validity of the Transport Ticket or the Activity.

To obtain this compensation, the Customer must send a request to PDM using the contact details indicated in Article 19. This request must be accompanied by the Order Receipt.

12.2. Interruption of operation of the ski lifts for any reason other than a public authority decision taken for health reasons

The Customer may obtain compensation if they purchased from PDM a Transport Pass valid for at least two consecutive days—excluding a Pass valid for every day of the season—and if all of the following conditions, which depend on the period, are met for at least one full day:

  • Purchase of a transport pass without having benefited from any promotional offer; and

  • PDM offers a discounted pass during the day due to unfavorable weather conditions.

Compensation takes the form, at the Customer’s choice, of:

  • Either the benefit of a new Transport Pass. This pass is valid for a duration equal to the number of days during which the ski lifts were shut down under the conditions detailed above during the validity period of the initial Transport Pass. The new Transport Pass comes into effect upon expiry of the initial Pass, or upon the resumption of lift operations if that date is later than the expiry of the initial Pass;

  • Or a deferred refund (at the end of the current season and no later than May 31 of the current season) of an amount equal to the daily value of the pass prorated to the period of closure (example: For a 5-day pass, if there is a one-day closure of more than 60% of the lifts, the compensation will cover 1/5 of the 5-day pass price). The refunded amount equals the sum of the compensations defined for each day of closure during the validity period of the Transport Pass.

    The daily value of the Transport Pass corresponds to the public rate for a one-day pass applicable on the day of the interruption, for the area(s) covered by the Pass, and for the customer category of the Pass holder (adult, child, or senior). If the Customer benefited from a discounted rate linked to their age category or disability status, the daily value will be calculated on the basis of that discounted rate. If the Customer benefited from a price reduction for purchasing a Family or Group Pack, a flat amount of €10 per Transport Pass will be deducted from the compensation.

    The daily value of the Transport Pass appears on PDM’s price lists.

  • Or a credit note, the amount of which is calculated according to the same terms as for a refund and depending on the period (see above). This credit is valid until the end of the following season.

To obtain this compensation, the Customer must present the original Transport Pass and the corresponding Proof of Purchase at a Point of Sale if they wish to have the validity of the Pass extended. In other cases, they must send a request to PDM using the contact details provided in Article 19. This request must be accompanied by the Proof of Purchase.

12.3. Non-use of a Transport Ticket

If a Transport Pass purchased from PDM has not been used for any reason other than those referred to in Articles 12.1 and 12.2, the Customer may obtain:

  • The deferral of the Transport Pass, provided that this deferral does not result in any change to the price of the Transport Pass; or

  • A credit note valid until the end of the following season;

  • A refund of the Transport Pass.

A Transport Pass that has been scanned at least once at an access control gate is considered used. It is therefore not possible to obtain a deferral or a refund under this article.

To obtain a deferral of the Transport Pass, the Customer must present the Transport Pass and the corresponding Order Confirmation at a Point of Sale. To obtain a refund of the Transport Pass, the Customer must send a request to PDM using the contact details provided in Article 19. This request must be accompanied by the Proof of Purchase.

12.4. Cancellation of an Activity by PDM

If an Activity ordered from PDM is canceled in its entirety (including across its entire route) for more than one day, the Customer may obtain either the deferral of the Activity or a refund of their Order.

To obtain the deferral of the Activity, the Customer must present the Proof of Purchase at a Point of Sale.

To obtain a refund of their Order, the Customer must send a request to PDM using the contact details provided in Article 19. This request must be accompanied by the Proof of Purchase.

ARTICLE 13. RIGHT OF WITHDRAWAL AND RIGHT OF RENUNCIATION

The Customer does not benefit from the right of withdrawal provided for by the French Consumer Code in the event of the purchase of a Transport Ticket or a ticket granting access to an Activity on the Website, the App or on a Machine.

In the event of subscription to Insurance, the Customer benefits from:

  • The right of renunciation provided for in Article L. 112-2-1, II, of the French Insurance Code, for fourteen days from the subscription to the insurance, if it was subscribed remotely and for purposes that do not fall within the Customer’s professional activity, if the duration of the insurance coverage is at least one month and if the insurance contract has not been fully executed at the express request of the Customer;

  • The right of renunciation provided for in Article L. 112-10 of the French Insurance Code, for thirty days from the subscription to the insurance, if it was subscribed for purposes that do not fall within the Customer’s professional activity, and if the insurance contract has not been fully performed or if the Customer has not triggered any coverage.

The procedures for exercising these rights of renunciation and their consequences are detailed on the website https://www.carreneige.com.

ARTICLE 14. LIABILITY

It is the Customer’s responsibility to choose the Transport Ticket, Activity or Insurance most suited to their needs and constraints. It is also their responsibility to check their purchase without delay, and in any event before using the passes.

Access restrictions, for example linked to the user’s age or physical condition, may apply to certain ski lifts and certain Activities. These restrictions can be consulted at the Points of Sale, on the Website, on the App and at the boarding point of each ski lift.

PDM cannot be held liable for any mismatch of the chosen Transport Ticket, Activity or Insurance to the needs and constraints of the Customer, the user of the Transport Ticket, the person registered for the Activity or the beneficiary of the Insurance.

PDM disclaims all liability in the event that the Customer is unable to finalize an order on the Website, the App or on a Machine before a specified deadline, due for example to the inaccessibility or malfunction of the Website, the App or the Machine, the inaccessibility or malfunction of the payment system, or the lack of payment authorization by the Customer’s bank.

ARTICLE 15. REFUSAL OF SALE

PDM reserves the right to refuse to sell a Transport Ticket to any Customer if all the following conditions are met:

  • The Customer’s behavior (state of inebriation or suspected inebriation, violent behavior, etc.) presents a danger to themselves, to other users of the ski lifts operated by PDM, to PDM staff or to PDM's equipment;

  • The Transport Ticket is immediately usable;

  • The Customer wishes to use the Transport Ticket themselves.

ARTICLE 16. PERSONAL DATA

Compagnie des Alpes (RCS Paris 349 577 908) and PDM, a subsidiary of this company, act as joint controllers and carry out personal data processing in connection with the sale of Transport Tickets and tickets granting access to Activities.

These processing activities are described in the personal data protection policy available on the Website and at the Points of Sale.

The person whose data is processed has the right to access their data, the right to rectify and delete this data, the right to restrict its processing and to object to this processing. You can exercise these rights by contacting our data protection officer by email: privacy@pralognan.com, or by post to the address PRALOGNAN DOMAINE DE MONTAGNE, Personal Data Protection Department, 137 rue François Guise 73000 CHAMBERY.

ARTICLE 17. COMMUNICATION OF THE TERMS AND CONDITIONS OF SALE AND ORDER DETAILS

The Customer may obtain a copy of the Terms and Conditions of Sale.

In addition, if they have placed an order electronically, they may obtain the details of that order, as well as the Terms and Conditions of Sale applicable on the date of that order, for 5 years following that order if the amount is less than €120 including VAT, or for 10 years if the amount is equal to or greater than €120 including VAT.

To do so, the Customer must send a request to PDM using the contact details indicated in Article 19.

ARTICLE 18. ORDER TRACKING

When purchasing a Transport Ticket on the Website, the Customer may obtain information about their order by sending an email to the following address: contact@skipass-pralognan.com

ARTICLE 19. REQUESTS AND COMPLAINTS

The Customer may send any request or complaint concerning the processing of their personal data:

  • Either by post to the following address: Pralognan, Protection des données personnelles, 137 rue François Guise, 73000 Chambéry, France;

  • Or by email to the following address: contact@skipass-pralognan.com

The Customer may send any other request or complaint, within two months following the occurrence of the event giving rise to the complaint:

  • Either by email to the following address: contact@skipass-pralognan.com;

  • Failing that, by post to the following address: Pralognan, Customer Service, 140 rue de Chasseforêt 73710 PRALOGNAN LA VANOISE

If the complaint concerns the non-conformity of a Transport Ticket or a ticket granting access to an Activity issued by PDM with the Customer’s order, it must be made to PDM before the first use of that ticket. If the complaint concerns another matter, it must reach PDM within two months following the occurrence of the event giving rise to the complaint.

If the Customer wishes to implement the Insurance they have subscribed to, they must contact Carré Neige. PDM is not authorized to process this request.

ARTICLE 20. DISPUTE RESOLUTION

In the event of a dispute between the Customer and PDM relating to the validity, interpretation or performance of the Terms and Conditions of Sale, the Customer may use, free of charge, a conventional mediation procedure or any other alternative dispute resolution method.

They may resort to mediation:

  • With the AFEPAME Consumer Mediator, under the conditions set out on the website https://mediateur-consommation-afepame.fr, in the event of a dispute concerning payment in several instalments;

  • For other matters, with the Médiateur du Tourisme et du Voyage (MTV – Médiation Tourisme Voyage, Service dépôt des saisines, CS 30958, 75383 Paris cedex 08, France – Tel.: +33 (0)1 42 67 96 68 – Email: info@mtv.travel) under the conditions set out on the website https://www.mtv.travel and within a maximum period of one year from the written complaint submitted to PDM.

Failing amicable settlement, the Customer may bring the matter before either one of the courts territorially competent under the French Code of Civil Procedure, or the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event.

ARTICLE 21. ENTRY INTO FORCE OF THE TERMS AND CONDITIONS OF SALE

The Terms and Conditions of Sale enter into force on 28 October 2025.

ARTICLE 22. AMENDMENT OF THE TERMS AND CONDITIONS OF SALE

PDM reserves the right to amend the Terms and Conditions of Sale at any time.

ARTICLE 23. TRANSLATION OF THE TERMS AND CONDITIONS OF SALE

In the event of a discrepancy between the Terms and Conditions of Sale in French and the Terms and Conditions of Sale in another language, the Terms and Conditions of Sale in French shall prevail.

ARTICLE 24. APPLICABLE LAW

The Terms and Conditions of Sale are governed by French law.