Frequently Asked Questions

1. Products, pricing & access

Where can I buy my ski pass?
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You can buy your pass online at www.skipass-pralognan.com, via the mobile app, at ticket machines, or at the resort ticket offices in Pralognan-la-Vanoise.

What are the ski pass prices for Pralognan?
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Prices vary by season. For more information, please visit the dedicated page: https://www.skipass-pralognan.com/en/passes/alpine-skiing

Is my ticket personal and non-transferable?
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Yes — each pass is individual. It cannot be lent or used by multiple people at the same time.

Does the pass give access to the entire Pralognan-la-Vanoise ski area?
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For “Pralognan” passes, yes: the alpine area ranges from 1,410 m to 2,355 m in altitude, with 12 lifts and 24 runs.

Are there discounts or special offers?
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Yes, we offer family packages, child pricing, online discounts, and combined products (e.g., Grand Ski access to Courchevel). More details on the dedicated page: https://www.skipass-pralognan.com/en/passes/alpine-skiing

2. Customer account & orders

How do I create a customer account on the website?
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On www.skipass-pralognan.com, go to “My account” or “Sign up.” You can track your purchase history, link your keycards, and download your supporting documents.

I forgot my password—what should I do?
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Click “Forgot password” on the login page to reset it.

How can I edit my personal information?
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From your customer area, under “My information.” Some data cannot be changed once validated.

3. Ski area & activities

Which activities are covered by the pass?
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The alpine pass covers access to the ski lifts. Other options exist for cross-country skiing, snowshoeing, or pedestrian access.

What piste levels are there in Pralognan-la-Vanoise?
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The area offers 9 green runs, 3 blue, 8 red, and 4 black—suitable for all ability levels.

When does the winter season start and end?
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For the 2025–2026 season, the area is open from 20 December 2025 to 5 April 2026.

Is the ski area family-friendly?
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Yes. The resort emphasizes its family character, beginner zones, and close connection with nature.

4. Insurance & safety

Does the pass include rescue or accident insurance?
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It depends on the option selected. Some passes may include—or offer as an add-on—rescue insurance.

What should I do in case of an accident on the slopes?
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Report immediately to the resort’s ski patrol/first-aid station, keep your proof of purchase, and contact your insurance provider.

5. Other practical questions

Is the pass shareable between multiple people?
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No — passes are strictly individual and non-transferable.

Where can I rent equipment or store my skis?
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Several rental shops are located at the foot of the slopes and in the village center.
Advance booking is recommended.

What are the lift operating hours?
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From 9:00 to 16:45 between 20 December and 8 February, then from 9:00 to 17:15 from 9 February until the end of the season.